Privacy Policy

Effective date: 1 January 2025

At Glamoreo, your privacy is important to us. This policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

Personal identification information: name, email address, phone number, and government-issued ID (where required for check-in).
Booking details: check-in/check-out dates, number of guests, property selected, and special requests.
Payment information: billing address and transaction data processed securely through our payment partners. We do not store card numbers on our servers.
Communication records: messages sent through our contact forms, WhatsApp, or email.
Technical data: IP address, browser type, device information, and cookies when you use our website.

To process and confirm bookings and send booking-related communications.
To provide customer support and respond to enquiries.
To send important updates about your stay, including check-in instructions and property information.
To improve our website, services, and guest experience based on usage patterns.
To comply with legal obligations and prevent fraud.
To send promotional offers and newsletters, only with your explicit consent.

We do not sell, trade, or rent your personal information to third parties.
We may share necessary booking details with our on-site property management team to facilitate your stay.
We may share data with trusted service providers (e.g., payment processors) who assist in operating our platform, under strict confidentiality agreements.
We may disclose information if required by law or to protect the rights and safety of Glamoreo, our guests, or the public.

Our website uses cookies to enhance your browsing experience and remember your preferences.
We use analytics tools to understand how visitors use our site so we can improve it.
You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

We implement industry-standard security measures including SSL encryption to protect your data during transmission.
Access to personal data is restricted to authorised personnel only.
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
Booking records are typically retained for 5 years for accounting and legal compliance purposes.
You may request deletion of your data at any time, subject to our legal obligations.

You have the right to access, correct, or delete your personal information held by us.
You may withdraw consent for marketing communications at any time by contacting us or using the unsubscribe link in our emails.
You have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been violated.

Our website may contain links to third-party platforms such as Airbnb or Google Maps. We are not responsible for the privacy practices of those sites.
We encourage you to review the privacy policies of any third-party services you use.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Email: helloglamoreo@gmail.com
Phone: +91 89880 47188
Address: Mountain Valley, Nature Reserve, Himachal Pradesh, India